Once your order has shipped out from us, you will receive an email confirming that your order is on the way. This will include a Tracking number that will update upon the kit arriving with you. After receiving this email however, your kit should arrive within 2 working days (UK) and 7-14 days (INTL).
Our instructions are online and can be accessed here: Welcome
Here’s some things to try:
- Ensure you have the correct app installed on your mobile device – Click here and select your kit, then select your devices’ app store.
- Reset the kit by removing power from the live for 5 seconds then re-attaching. This cycles power to the kit, and your lights should turn on to the colour chasing mode after this cycle.
- Check your settings app on your phone and search for the device in there to see if it’s displaying.
- Ensure you’ve given the app the correct permissions to be able to connect with the kit.